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FREQUENTLY ASKED QUESTIONS
Got a question? We're here to answer! If you don't see your question here, feel free to contact us.
Q. How can I speak to someone on your team?
A. The fastest and easiest way to get in touch with a member of our team is through our live chat on our website. Alternatively, you can give us a call on +44 (0)1494 956 549 or send us an email at info@onestopgearboxshop.com
Q. How will I know if a part fits my car?
A. If you provide one of our team members with your Chassis or Vin number, we will be able to provide you with this information.
Q. Where are you based?
A. We are a UK based company based in London.
Q. What are the advantages of buying from your company?
A. We have the UK’s largest stock of gearbox parts, we are the only seller in this industry that can offer you instant availability in excess of 15,000-part numbers.
Q. What payment methods do you accept?
A. We accept credit card and paypal payments.
Q. How long does it take to process my order?
A. If you order by 16:15 (GMT) we will dispatch your order the same business day. If purchased after this time we will dispatch your order the next business day.
Q. Where do you ship to?
A. We ship our products all around the world, with the exception of Russia. If you are in Brazil please contact us when you would like to place an order.
Q. Which courier services do you use?
A. Our primary courier is DHL, but this can differ depending on what country you are ordering from.
Q. Are the parts available for collection?
A. Yes but please contact us beforehand so we can check availability and make sure a colleague is there to process your order upon arrival.
Q. How can I cancel an order once paid for?
A. If you’d like to cancel your order please let us know within….by calling us on +44 (0)1494 956 549 and we will be able to get a refund to you and the items returned to us.
Q. Do you accept returns?
A. Yes, you have 30 days to return an item from the date you received it. Each product on our shop has a returns policy in the description, please check there for more details.
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